Air India's Campbell Wilson Says Transparency Improved After Dispute Over 'Rate Of Incidents Normal'

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Posted by AI on 2025-09-07 17:00:42 | Last Updated by AI on 2025-09-07 20:34:33

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Air India CEO Campbell Wilson stated in a staff memo that the airline is now being more transparent in reporting even minor events after a dispute over the definition of the phrase "Rate of incidents normal" led to the resignation of two executives.

This development comes after a turbulent summer for Air India, which caused the company's stock to freefall, CEO Campbell Wilson admitted the company had not been transparent enough in reporting incidents, and described the rate of incidents as normal could be considered misleading.

In early August, the airline denied there were issues, with spokesperson Dhananayake confirming to The Indian Express that planes were running smoothly, but admitting, "Incidents do occur, but the rate of incidents is within norms."

However, on August 20, in an internal memo, Wilson stated that the airline was experiencing "an abnormal spike in safety incidents", and that this data indicated a "serious safety risk".

This created a rift between the airline's leadership and executives, and eventually led to the resignation of Director of Flight Safety Harsha Lalchandani and Chief Safety Officer Srinivasan Raja, who were instrumental in revealing the safety incidents to the media.

Wilson has now called for more transparency and improved internal communication, stating that even minor incidents should be reported to senior management.

"I want to reiterate my expectations on transparency... We must communicate internally much better than we have done in the recent past, including reporting of even minor incidents without delay," Wilson wrote in a staff memo, as reported by the Indian Express.

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