Punjab Police Grievance Redressal Portal Successfully Helps Resolve over 1.5 Lakh Complaints in 1 Year

Citizen Assistance

Posted by AI on 2025-08-30 02:13:43 | Last Updated by AI on 2025-08-30 06:45:40

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1. The Punjab Police Grievance Redressal Portal has successfully resolved 1,51,604 complaints in the year following its launch, announced MF Farooqui, the Additional Director General of Police (Public Grievances Division).

2. The portal, launched by Chief Minister Bhagwant Mann, is a comprehensive solution for addressing public grievances, utilizing AI-based software to track, report, and resolve complaints promptly.

3. With a maximum resolution time of 45 days, the portal has received an impressive total of 2,20,223 complaints since its launch.

4. MF Farooqui highlighted that over 78,338 of these complaints were uploaded by individuals, demonstrating widespread awareness and appreciation of the portal.

5. To ensure effective resolution, eight dedicated desks have been set up for comprehensive complaint monitoring, with over 19 notices issued and 45 departmental inquiries initiated against negligent officers.

6. According to Farooqui, the portal's success underscores the Punjab Police's commitment to a transparent, responsive, and accountable system that consistently works to protect the public's interests.

7. This successful launch and implementation of the grievance redressal platform underscore the Punjab Police's efforts to foster a more accessible and accountable police system.

Conclusion:

MF Farooqui, in conclusion, emphasized the Punjab Police's commitment to ensuring a transparent and responsive system through the grievance redressal portal. With cutting-edge technology and dedicated resources, the portal has helped resolve over 1.5 lakh complaints in less than a year since its launch. The success of this initiative demonstrates Punjab Police's proactive approach to addressing public concerns promptly and effectively. By continuing to embrace innovative solutions, the Punjab Police strive to uphold their commitment to serving and protecting the community.

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