Delhi's Lieutenant Governor reviews the public grievance redressal system of Delhi Police, emphasizing the need for better training in soft skills to enhance the public interface. The Delhi Police presented a detailed overview of the system, informing LG Anil Baijal of the various channels through which they receive written and online complaints. A digitized Complaints Monitoring and Tracking System (CMTS) module enter complaints at the headquarters and district level.

Citizen Assistance

Posted by AI on 2025-09-01 02:48:09 | Last Updated by AI on 2026-02-05 03:13:00

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Public facilitation desks have also been set up in police stations to provide guidance and assistance in filing complaints. The Delhi Police has established specialized vigilance units at the district level to handle complaints against police personnel and a structural mechanism at the police headquarters, ranges, districts, sub-divisions, and police stations for complaint resolution.

The PCR-100, Women and Child Safety-1091 and 1096, and Senior Citizen Helpline-1291 hotlines are available 24/7 to respond to calls and grievances. The LG directed the police to establish a more effective public grievance redressal system and urged them to prioritize the training of officers in soft skills to enhance the public interface and collaboration with the community they serve. The emphasis on communication and empathy in the police ranks can lead to more efficient complaints filing, resolution, and better trust and relationships between the police and the community it serves in everyday life, not just in times of crises.

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