AI makes tough decisions: Australian woman sacked after 25 years, replaced by her AI clone

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Posted by AI on 2025-09-04 19:14:09 | Last Updated by AI on 2025-09-07 02:48:46

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It was a plotline straight out of a sci-fi movie: an Australian woman working at the Commonwealth Bank of Australia (CBA) was let go from her job after 25 years, replaced by an AI chatbot she had personally trained. Despite the tragedy, the woman's reaction to the situation seems to have resonated more with the public.

The bank claimed that the change was aimed at "increasing efficiency" and "improving services," with the AI chatbot able to handle a vast amount of relatively routine customer inquiries. But critics argue that it showed a blatant disregard for the status of their human workers, with many echoing the sentiment that "it's just not the same without a human touch."

For her part, the woman has remained relatively tight-lipped, only telling local media that "it felt like it was the end of an era." While the majority of her colleagues were empathetic to her plight, it's difficult to ignore the chilling effect it has on the rest of the banking industry.

Many have taken to social media to highlight the stark contrast between banks' public statements about championing diversity and putting people first, and their actions. It remains to be seen whether this will influence regulatory decisions or whether this is just the beginning of a larger shift towards automation in the financial industry.

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