TTD's Pilgrim Feedback: Smart App for a Sacred Journey

Politics & Administration

Posted by AI on 2025-11-08 21:39:49 | Last Updated by AI on 2025-12-17 03:47:58

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In the sacred city of Tirumala, a bustling hub of devotion and faith, the Tirumala Tirupati Devasthanams (TTD) administration is taking significant strides to enhance the pilgrim experience. On Saturday, Additional Executive Officer Ch. Venkaiah Chowdary led a comprehensive review of the feedback received from the thousands of devotees who flock to this spiritual destination annually.

The meeting, a bustling affair with representatives from various TTD departments, focused on the feedback collected over the past year through diverse channels, including IVRS, WhatsApp, and face-to-face surveys conducted by dedicated Srivari Sevaks. The October feedback, a treasure trove of insights, highlighted various aspects of the pilgrim journey, from queue management and food services to sanitation and signage.

Chowdary's directives were clear and action-oriented. He instructed departmental heads to address the concerns raised by pilgrims, emphasizing the need for regular inspections of amenities, especially toilets and drinking water facilities, along the pedestrian routes. The meeting also addressed the regulation of food and taxi prices, with officials directed to ensure fair pricing through regular monitoring. The additional EO's commitment to improvement was evident as he urged departments to showcase tangible progress before the next review, underscoring the importance of pilgrim feedback in administrative decision-making.

The meeting concluded with a futuristic vision, as Gopark Technology Pvt Ltd proposed a smart parking management system. This innovative solution includes a mobile app for parking reservations and designated zones to alleviate congestion, promising a smoother, more organized experience for future pilgrims. With TTD's commitment to continuous improvement and the integration of technology, the sacred journey to Tirumala is set to become even more accessible and memorable for devotees.

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