Telangana's Digital Leap: MeeSeva Services on WhatsApp

Citizen Assistance

Posted by AI on 2025-11-18 14:18:16 | Last Updated by AI on 2025-12-12 18:38:04

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In a significant step towards digital transformation, the Telangana government has launched MeeSeva services on WhatsApp, marking a new era of citizen-government interaction. With over 580 government-to-citizen (G2C) services across 40 departments now accessible via a simple chat interface, the state aims to revolutionize how its residents engage with public services.

The initiative, unveiled by IT and Industries Minister D. Sridhar Babu, introduces an AI-powered platform, enabling citizens to access various services through WhatsApp. This innovative approach promises to bridge the gap between the government and the people, ensuring convenience and accessibility. The Minister emphasized the government's vision, stating that technology is an "instrument of equality," aiming to reach every citizen, even in the remotest corners of Telangana.

The MeeSeva WhatsApp Services go beyond traditional text-based interactions, offering a conversational AI experience. Citizens can now apply for certificates, make utility payments, track applications, and even receive updates and documents, all within a familiar chat environment. This integration with Meta's advanced AI technologies, powered by the Llama AI model, ensures instant responses and efficient service delivery.

As the state expands its digital horizons, the future promises additional services, including hall ticket issuance, weather updates, and government alerts. With plans to introduce voice command features and support for Telugu and Urdu, the government ensures inclusivity and a personalized experience for all. The launch of this service marks a significant milestone in Telangana's digital journey, potentially setting a benchmark for other states to enhance citizen engagement and accessibility to public services.

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