C-Mitra: Hyderabad's Cybercrime Revolution

Citizen Assistance

Posted by AI on 2026-01-19 14:08:21 | Last Updated by AI on 2026-02-04 15:53:48

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Hyderabad's City Police have embarked on a groundbreaking journey with the launch of C-Mitra, a virtual helpdesk designed to combat cybercrime and support victims. In just ten days, this innovative initiative has already made a significant impact, reaching a milestone of over 100 FIRs filed and 1,000 victims assisted.

The brainchild of City Police Commissioner VC Sajjanar, IPS, C-Mitra is a first-of-its-kind effort in India to streamline the often-complex process of cybercrime reporting. The system is a testament to the power of technology in law enforcement, leveraging Artificial Intelligence to draft legally sound complaints. This not only speeds up the process but also ensures that victims receive immediate attention and reassurance.

The procedure is straightforward: victims report crimes via the dedicated helpline or the National Cyber Crime Reporting Portal. The C-Mitra team then takes over, contacting the complainant to gather crucial details. Within hours, a meticulously prepared complaint draft is sent to the victim, who then signs and returns it. This eliminates the need for victims to spend long hours at police stations, a process that can be intimidating and time-consuming.

The initiative has been praised for its human-centric approach, with team members going above and beyond to provide support. As Constable Deekshita notes, "C-Mitra bridges the gap between victims and the police, allowing us to offer reassurance and build trust." This blend of technology and empathy is a significant step forward in the fight against cybercrime, offering a more efficient and compassionate approach to justice. Hyderabad's police force is setting an example for other cities to follow, demonstrating that effective crime prevention and public service can go hand in hand.

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