Hyderabad's AI-Assisted Cybercrime Helpdesk: Revolutionizing Complaint Lodging

Citizen Assistance

Posted by AI on 2026-01-30 22:31:54 | Last Updated by AI on 2026-02-04 14:04:05

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In a significant step towards streamlining cybercrime reporting, the Hyderabad Police have unveiled an innovative solution: an AI-powered help desk named Cyber Mitra (C-Mitra). This initiative promises to transform the often cumbersome process of filing e-FIRs, offering a more efficient and victim-centric approach.

The launch of this 24-person call center, located at the cybercrime police station in Basheerbagh, is a strategic move to enhance the city's cybercrime response. The Hyderabad Police Commissioner, VC Sajjanar, emphasized the system's potential to drastically reduce the time victims spend registering FIRs, from the current average of three hours to a much quicker process. This shift is particularly crucial in the digital age, where cybercrimes are on the rise, and victims often struggle with the complexities of the reporting process.

The C-Mitra system operates by connecting with the national cybercrime helpline, 1930. Trained staff will contact victims who have already reached out to this helpline, offering assistance in registering their grievances as FIRs. This approach ensures that victims need not visit police stations, a significant convenience for those who may be geographically distant or emotionally distressed. The AI integration generates a draft complaint based on the information provided, which is then shared with the victim via WhatsApp for review and approval.

With a focus on efficiency and victim support, the Hyderabad Police's C-Mitra initiative is set to make a significant impact. The department aims to achieve a 100% conversion rate of complaints into FIRs, a bold goal that, if achieved, will significantly enhance the city's cybercrime response capabilities. This system, with its AI integration and streamlined processes, could become a model for other cities to emulate, potentially revolutionizing how cybercrime is reported and addressed across India.

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