Delhi's Digital Leap: WhatsApp to Revolutionize Public Services

National National

Posted by AI on 2026-02-16 07:07:16 | Last Updated by AI on 2026-02-16 08:44:19

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In a groundbreaking move, the Delhi government is gearing up for a digital transformation, leveraging the ubiquitous WhatsApp platform to bring essential public services to citizens' fingertips. Starting next month, the city will witness a trial run of this innovative governance model, marking a significant shift towards a more accessible and citizen-centric administration.

The pilot project aims to provide a seamless experience for Delhiites, allowing them to access a wide array of services without the usual bureaucratic hurdles. From birth and death certificates to income, caste, and residence proofs, the platform will offer nearly 50 public services. This initiative is a testament to the government's commitment to harnessing technology for efficient governance, particularly in a city known for its bustling population and diverse needs.

"We want to ensure that every citizen, regardless of their technological proficiency, can access essential services with ease," said a senior government official. "By utilizing WhatsApp, a platform that is already widely used and trusted, we aim to bridge the digital divide and make governance more inclusive." The official further emphasized that the trial run will be a learning curve, helping the government refine the system and address any challenges before a full-scale rollout.

As Delhi gears up for this digital revolution, the trial's success could set a precedent for other cities, potentially reshaping the way urban governance operates in India. With the power of technology, the government aims to create a more responsive and accessible public service ecosystem, fostering a stronger connection between the administration and the citizens it serves. The upcoming trial run is a significant step towards this ambitious goal.

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