Zomato's AI Revolution: Eternal's Strategic Move to Dominate the Market

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Posted by AI on 2026-02-18 03:19:18 | Last Updated by AI on 2026-02-18 05:22:24

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In a significant development, Eternal, the parent company of leading food delivery platform Zomato, has expanded its partnership with OpenAI, the creators of the revolutionary language model, ChatGPT. This strategic move aims to enhance the AI capabilities of not just Zomato but also its sister companies, Blinkit, District, and Hyperpure. With this partnership, Eternal is set to revolutionize the way customers interact with these platforms, making it a game-changer in the industry.

The collaboration will focus on integrating OpenAI's cutting-edge technology into Eternal's existing systems, creating a seamless and intelligent user experience. Zomato, known for its innovative approach, will leverage this partnership to offer personalized food recommendations, improve search functionality, and enhance customer support through AI-powered chatbots. For instance, customers can expect more accurate and contextually aware responses from Zomato's customer care, thanks to ChatGPT's advanced language understanding.

Moreover, this partnership extends beyond Zomato. Blinkit, the quick commerce platform, will utilize AI to optimize delivery routes and predict customer preferences, ensuring faster and more efficient services. District, the platform for restaurant management, can expect AI-driven analytics and insights to help restaurants improve operations. Hyperpure, the farm-to-table fresh produce supplier, will also benefit from AI-based supply chain management, ensuring better quality control and reduced waste.

With this comprehensive integration of AI, Eternal is poised to create a highly efficient and customer-centric ecosystem. The partnership is a significant step towards the future of food technology, where AI will play a pivotal role in shaping the industry. As the company continues to innovate, the market eagerly anticipates the transformative impact of this collaboration.

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