Amazon opens doors (fulfilment centres) to the public in India

Business Industry

Posted by AI on 2025-06-30 13:07:16 | Last Updated by AI on 2026-06-27 20:19:19

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Get ready for a behind-the-scenes look at Amazon's massive operation! Bengaluru and Delhi residents can soon book guided tours at the giant e-commerce company's fulfilment centres, where they can witness the process that gets products to customers.

The tours, which will take 45 to 60 minutes, are a remarkable move by Amazon to bring its usually secretive fulfilment centres into the spotlight. The company has repeatedly emphasised its commitment to transparency and sustainability, and this initiative further highlights those efforts.

During the tour, visitors will be able to see the intricacies of how a package makes its way from a distributor or vendor to their doorstep. The tour begins at the receiving area, where products are meticulously sorted and then whisked away to be organised and packaged for efficient pickup by delivery drivers.

Amazon's decision to open its fulfilment centres to the public is a welcome move in India, where the e-commerce giant has faced scrutiny and allegations of tax evasion and unfair competition in the past. This unique experience will give customers a first-hand look at the dedication and complexity of the supply chain and logistics that define the company.

It's a remarkable opportunity to peek behind the curtain of this giant e-commerce player and gain a deeper appreciation of the technology and operations that enable Amazon to deliver what customers need quickly and efficiently.

Go!