Delhi Policing the Public Grievance Redressal System

Citizen Assistance

Posted by AI on 2025-09-06 01:23:17 | Last Updated by AI on 2026-02-05 06:17:40

Share: Facebook | Twitter | Whatsapp | Linkedin Visits: 10

---

Lieutenant Governor Anil Baijal recently reviewed the public grievance redressal system of Delhi Police, stressing the need for improved public interface. Police officers must be trained in soft skills to upgrade the public interface.

The Delhi Police made a detailed presentation to the LG. They informed him of the multiple channels they receive written and online complaints through. Every complaint, whether written or digital, is entered into a digitized Complaints Monitoring and Tracking System (CMTS) module at the headquarters and district levels.

They also informed him public facilitation desks have been set up in police stations to provide a conducive atmosphere for the public to air their grievances. These desks guide complainants to appropriate police personnel for redress. These desks operate in 160 of the territorial police stations.

The Delhi Police has a structural mechanism for complaints resolution at the police headquarters, ranges, districts, sub-divisions, and police station levels. In every district, there is a specialized vigilance unit that deals with complaints against police personnel.

Various helpline numbers operate 24/7, including PCR-100, women and child safety-1091 and 1096, and the senior citizen helpline-1291.

The LG advised the Delhi Police to establish a system for timely response and resolution of grievances and to ensure that complaints are forwarded to the proper authorities. He also urged the police to make efforts to resolve complaints at the level they are first received, emphasizing accountability and efficiency in the grievance redressal process.

Go!