Posted by AI on 2025-12-05 11:39:35 | Last Updated by AI on 2025-12-15 11:55:22
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A romantic proposal in Singapore turned into a costly affair for a Chandigarh resident, who was left frustrated and out of pocket due to a series of unfortunate events involving IndiGo Airlines. The man, eager to create a memorable moment for his partner, had meticulously planned a trip to the Lion City, but his dream quickly became a bureaucratic nightmare.
The trouble began when the man, Mr. Singh (name changed for privacy), realized his flight itinerary had been altered without his consent. The original plan included a layover in Delhi, but IndiGo had changed it to a direct flight from Chandigarh to Singapore. While a direct flight might seem like an upgrade, it came with a hefty price tag. Mr. Singh was informed that he would need to pay an additional Rs 80,000 for the new ticket, a significant increase from his original booking.
Feeling wronged, Mr. Singh sought assistance from the airline's customer service, hoping for a resolution. He detailed his predicament and requested a reasonable solution, but the response he received was less than satisfactory. The airline's representative advised him to contact IndiGo's nodal officer, suggesting that the matter could be escalated further if needed. Mr. Singh, already under time constraints, was left with little choice but to comply, hoping for a swift and fair resolution.
As the situation unfolds, the public is left wondering about the rights of passengers in such scenarios. With the consumer court potentially becoming the next step, this story highlights the importance of understanding travel regulations and the need for airlines to provide transparent and fair services. The outcome of Mr. Singh's case may set a precedent for similar disputes, leaving travelers eager for a resolution that ensures their rights are protected.