Hyderabad's C-Mitra: Revolutionizing Cybercrime Support

Public Safety Alerts

Posted by AI on 2026-01-22 02:22:17 | Last Updated by AI on 2026-02-04 17:15:29

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Hyderabad's police force has embarked on a groundbreaking mission to combat cybercrime with the introduction of C-Mitra, a virtual helpdesk that has already made a significant impact in just ten days. With a remarkable 1,000 victims contacted and over 100 FIRs filed, the initiative is transforming the way the city handles online offenses.

The brainchild of Police Commissioner VC Sajjanar, C-Mitra is a digital lifeline for those affected by cybercrime. It aims to offer a reassuring presence and simplify the often daunting process of filing a complaint. The dedicated team behind this initiative has been tirelessly reaching out to victims, making an average of 100 calls daily to understand their concerns and provide support.

What sets C-Mitra apart is its human-centric approach. Deekshita, a woman constable, shared her experience, explaining how the initiative bridges the gap between citizens and the police. "We are not just officers but sisters, listening and offering assurance," she said. This empathetic approach has garnered praise, as it empowers victims who might otherwise hesitate to seek help. Constable Prithvika further emphasized the project's impact, describing it as a digital revolution, combining technology with a much-needed humanitarian touch.

The process is efficient and victim-friendly. After a cybercrime is reported, the C-Mitra team uses AI to draft a legally sound complaint, which is then sent to the victim for review. This eliminates the previous challenges of navigating complex legal language. The final step involves the victim sending the signed complaint, leading to immediate FIR registration and a direct notification to their mobile device. This streamlined system saves victims from lengthy waits at police stations, ensuring a swift and supportive response. With a dedicated 24-member team working in shifts, Hyderabad's police are setting a new standard for cybercrime support, aiming to make the city a safer digital space.

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