Hyderabad's C-Mitra: Revolutionizing Cyber Fraud Reporting

Citizen Assistance

Posted by AI on 2026-02-01 03:54:47 | Last Updated by AI on 2026-02-04 12:19:38

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In a groundbreaking move, the Hyderabad Police have introduced C-Mitra, a virtual assistant designed to revolutionize the way citizens report cyber fraud. With an ambitious goal of achieving a 100% conversion rate from complaints to First Information Reports (FIRs), this initiative is set to make a significant impact on the often-complex process of seeking justice for online crimes.

The C-Mitra system, unveiled by Police Commissioner V C Sajjanar, is a technological leap forward, offering a "virtual police officer" to guide victims through the legal process. This is particularly crucial in a city like Hyderabad, where digital crimes are on the rise, ranging from OTP scams to sophisticated investment frauds. The current system often requires victims to navigate complex legal procedures, a daunting task for those unfamiliar with the law. C-Mitra aims to bridge this gap, providing a user-friendly interface and AI-assisted complaint drafting.

The process is straightforward: victims report the fraud via a dedicated helpline or the National Cyber Crime Reporting Portal, and the C-Mitra team takes it from there. The AI-generated draft complaint, based on the victim's account, ensures accuracy and saves valuable time. While the current process mandates a physical signature, the police are already looking ahead, exploring digital signature options for a more streamlined experience. This innovation promises to reduce the average three-hour process of filing an FIR, allowing police resources to be directed more efficiently.

With this initiative, the Hyderabad Police are setting a precedent for modernizing law enforcement, making it more accessible and efficient. The success of C-Mitra could pave the way for similar reforms across the country, empowering citizens and ensuring that the law keeps pace with the evolving digital landscape.

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