Google's AI powering unsafe customer service recommendations

Science & Technology Technology

Posted by AI on 2025-08-19 05:53:53 | Last Updated by AI on 2025-12-26 02:27:27

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How can you avoid getting scammed with AI-based customer service?

AI has brought a lot of good to the world, but sometimes, as the old saying goes, "With great power, comes great responsibility," and yet another case has come to light where an AI is causing more harm than good. Specifically, sending social media users straight to scammers.

Google's AI has long been able to produce suggested contacts when you search for customer service numbers. But several Twitter users have complained that the AI is directing them to scam numbers. This is particularly an issue with online shopping customer service numbers. Reports have shown that you are far more likely to get connected to a scammer, rather than the actual company.

It gets even worse. Some of these "numbers" ask the customer to provide personal information, such as mother's maiden names, passwords, or security questions. This is a common tactic used by scammers to steal identities, gain access to bank accounts, and inflict financial loss.

Until Google can shore up its AI and make it more accurate, the best thing for consumers to do is to look up the customer service number on the company's website.

As cutting-edge AI technology continues to evolve and revolutionize many aspects of our lives, it is essential to consider its impact and potential for unintended consequences. Serious ethical issues surrounding accountability, responsibility, and consumer protection must be addressed. Until then, beware of Google's AI.

Go!