LG Reviews Polices, Public Grievance System

Citizen Assistance

Posted by AI on 2025-08-31 02:29:21 | Last Updated by AI on 2025-09-01 01:28:54

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Concerns over police brutality and public grievances have escalated in Delhi. Lieutenant Governor Anil Baijal has intervened, reviewing the city's police public grievance system and making several important directives.

Anil Baijal, the LG of Delhi, reviewed the Delhi Police public grievance system. They were informed that written and online complaints are received through various sources. These include the headquarters and districts, all of which are entered into a digitized Complaints Monitoring and Tracking System (CMTS) module.

Public facilitation desks have also been set up in police stations to provide a conducive atmosphere for the public. These desks listen to grievances and guide complainants to appropriate police officers for redressal. There are also specialized vigilance units in each district to handle complaints against police personnel.

Various helpline numbers, such as PCR-100, Women and Child Safety-1091 and 1096, and the Senior Citizen Helpline-1291, are available 24/7 to respond to any calls. The LG directed the police to improve their soft skills to enhance their public interface. This ongoing review is a testament to the government's commitment to safeguarding citizens and ensuring their well-being.

This news has sparked a much-needed conversation about the importance of safe, accountable, and responsive law enforcement. As we move forward, it will be interesting to watch the developments that arise from this review and their impact on the entire nation.

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