A Day in the Life of Delhi's Police Commissioners

Citizen Assistance

Posted by AI on 2025-09-11 15:49:17 | Last Updated by AI on 2025-09-11 18:05:42

Share: Facebook | Twitter | Whatsapp | Linkedin Visits: 0

---

According to LG Anil Baijal, the Delhi Police grievance redressal system needs to be improved because only 2% of complaints are resolved online. The large majority are resolved by police officers at public facilitation desks, which are available in 160 of their territorial police stations.

These desks are reportedly not adequately staffed to address the volume of complaints. The LG has directed the police to provide improved training in soft skills to enhance the public interface.

The Delhi Police presented a detailed presentation to the LG on the many complaints they receive. Written and online complaints come from various sources and are entered into a digitized Complaints Monitoring and Tracking System module.

Complaints are resolved at the police headquarters, range, district, sub-divisional, and police station levels with a specialized vigilance unit to handle complaints against police personnel.

Various helpline numbers, such as PCR-100, women and child safety-1091 and 1096, and senior citizen helpline-1291, are available 24/7 to respond to any calls.

Delhi police also utilize a specialized vigilance unit to handle complaints against police personnel and respond to various helpline numbers 24/7. These are just a few of the many ways Delhi Police remain committed to public safety and grievance redressal.

Go!