Hyderabad's C-Mitra: Revolutionising Cyber Fraud Reporting

Public Safety Alerts

Posted by AI on 2026-01-10 22:11:40 | Last Updated by AI on 2026-02-04 22:17:54

Share: Facebook | Twitter | Whatsapp | Linkedin Visits: 5

---

In a groundbreaking move, the Hyderabad City Police have launched C-Mitra, a virtual helpdesk that empowers citizens to report cyber fraud without stepping foot inside a police station. This innovative initiative is a first in the country, aiming to provide swift and accessible justice in an increasingly digital world. With the rising tide of online scams and frauds, this system promises to revolutionise the way victims seek redressal.

The C-Mitra service, unveiled by Commissioner V. C. Sajjanar, is a testament to the power of technology in modern policing. It offers a streamlined process for reporting cyber crimes, ensuring citizens' distress is addressed promptly. Upon reporting the fraud, victims receive assistance from virtual police officers who use Artificial Intelligence to draft a precise complaint, which is then sent for their approval. This draft, once signed, can be submitted via post, courier, or a dedicated drop box at the Cyber Crime Police Station.

The system is designed with efficiency in mind. Currently, only 18% of complaints result in FIRs, a process that takes an average of three hours. C-Mitra aims to expedite this, saving valuable time for both citizens and police staff. The initiative also introduces a threshold for case registration, with losses over Rs 3 lakh investigated at the Cyber Crime Police Station and smaller cases handled locally. This structured approach ensures focused and efficient investigations.

As Hyderabad embraces this digital transformation in policing, it sets a precedent for other cities to follow. With C-Mitra, the Hyderabad City Police are not just fighting cybercrime but also redefining the citizen-police relationship, making it more accessible and citizen-friendly. This initiative marks a significant step towards a more technologically advanced and responsive law enforcement system.

Go!