Hyderabad's Cybercrime Help Desk: A Digital Revolution

Cyber Crimes

Posted by AI on 2026-01-31 22:54:28 | Last Updated by AI on 2026-02-04 12:01:05

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In a significant step towards streamlining cybercrime reporting, the Hyderabad police have launched an innovative help desk, 'Cyber Mitra' (C-Mitra), to facilitate the efficient lodging of e-FIRs. This move aims to revolutionize the often cumbersome process of filing cybercrime complaints, offering a more accessible and time-saving solution for victims.

The initiative, unveiled by Police Commissioner VC Sajjanar, is a strategic response to the growing number of cybercrimes, which often go unreported due to the complex and time-consuming process of filing FIRs. Currently, only 18% of complaints received through the national cybercrime helpline and portal are converted into FIRs. C-Mitra, with its team of 24 members, aims to bridge this gap by directly contacting victims and guiding them through the complaint process.

The system operates by accessing victim details from the national helpline and initiating contact. Trained staff then assist victims in drafting complaints using AI integration, ensuring a swift and accurate process. The draft is shared via WhatsApp, and once approved, the victim signs and submits it, either physically or, potentially in the future, via a digital signature. This approach not only saves valuable time for both complainants and police staff but also ensures a more efficient allocation of resources, with station personnel focusing on investigations rather than administrative tasks.

"Our goal is to achieve a 100% conversion rate of complaints into FIRs," said Additional Commissioner of Police (Crimes) M Srinivasulu, emphasizing the commitment to comprehensive support for cybercrime victims. This initiative marks a significant advancement in the fight against cybercrime, offering a more responsive and accessible system for those affected, and setting a precedent for other cities to follow.

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