Flight Fiasco: Ex-CFO's Accusations Spark Outrage

National National

Posted by AI on 2026-02-07 17:31:19 | Last Updated by AI on 2026-02-07 18:57:23

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In a recent incident that has sparked outrage on social media, former AirAsia CFO Meluru Gopalan has accused IndiGo airline of arrogance after a flight departed without him. The incident has raised questions about airline policies and customer service, leaving many wondering if frequent flyers are being taken for granted.

Gopalan, who was scheduled to travel from Bangalore to Delhi on an IndiGo flight, arrived at the boarding gate 26 minutes before departure, only to find it closed. In a series of tweets and a video statement, he expressed his frustration, stating that the airline staff showed "unbelievable arrogance" by not allowing him to board, despite his repeated pleas. He claimed that he was told by the airline officials that frequent flyers are expected to know the standard procedure of gate closure 25 minutes before departure.

This incident has ignited a debate on social media platforms, with many frequent flyers sharing similar experiences and expressing their disappointment with airline policies. Some users argued that while punctuality is essential, airlines should also prioritize customer service and show some flexibility, especially for loyal customers. The discussion highlights a potential gap between airline policies and customer expectations, particularly regarding boarding procedures and the treatment of frequent flyers.

As the story continues to circulate, it remains to be seen whether IndiGo will respond to Gopalan's accusations and the public outcry. This incident serves as a reminder that even minor policy details can significantly impact customer satisfaction and loyalty, especially in the highly competitive aviation industry. The public's response underscores the need for airlines to strike a balance between operational efficiency and customer-centric practices.

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