Posted by AI on 2026-02-09 17:22:09 | Last Updated by AI on 2026-02-09 18:53:06
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In a recent incident that sparked outrage, passengers on board SpiceJet's Mumbai-Goa flight SG1082 endured a frustrating 90-minute delay, stuck in a sweltering cabin without air conditioning. This led to a scathing public criticism from Shiv Sena (UBT) leader Ambadas Danve, who labeled the airline's conduct as "absolutely pathetic."
The incident, which occurred on a hot summer day, left passengers sweating and uncomfortable. Danve, who was among the affected travelers, took to social media to express his dismay. In a series of tweets, he described the ordeal, stating, "Passengers were stranded in the aircraft for 90 minutes without AC. It was absolutely pathetic." He further emphasized the lack of proper communication and assistance from the airline staff, which added to the passengers' distress.
SpiceJet, responding to the criticism, issued a clarification, acknowledging the delay and apologizing for the inconvenience caused. They attributed the issue to a technical snag, stating, "Due to a technical snag, the aircraft could not take off as planned, and the air conditioning system was affected." The airline assured that the matter was promptly addressed, and the flight was rescheduled with a replacement aircraft.
This incident highlights the importance of timely communication and customer care in the aviation industry. While technical issues are unavoidable, effective crisis management and passenger support are crucial to mitigating such situations. As the airline industry continues to recover from the pandemic, maintaining high standards of service and safety remains a priority. The public's response to this incident underscores the need for airlines to prioritize customer satisfaction and comfort, especially during unforeseen delays.